Client: Shree Dental Clinic
Director: Dr. Pallavi Rahane
Location: Kopar Khairane, Navi Mumbai
Industry: Dental Services
Staff Size: 8
Years in Business: 4
Project Overview
Shree Dental Clinic, a prominent dental practice in Kopar Khairane, Navi Mumbai, faced significant operational challenges that hindered its growth and efficiency. ENconsult was engaged to provide comprehensive business consulting services, focusing on training the staff, increasing revenue and streamlining clinic management. Within just five months, our interventions started delivering measurable results, setting the foundation for ongoing improvements.
Challenges
Before engaging with ENconsult, Shree Dental Clinic struggled with:
- The director’s lack of personal time due to overwhelming clinic responsibilities.
- Inefficient crowd management at the reception.
- Poor staff grooming and patient interaction.
- Ineffective appointment scheduling, leading to missed follow-ups and lost leads.
Objectives and Goals:
- Enhance staff communication and patient interaction skills.
- Optimize appointment scheduling and patient management.
- Increase clinic open hours.
- Improve patient experience.
- Achieve increase in business revenue.
- Clinical management
Key Strategies Implemented:
- Staff Training: Comprehensive training sessions to improve patient communication and appointment management skills.
- KPI Development: Establishment of key performance indicators for each staff designation, enhancing accountability and performance tracking.
- Organizational Structure: Creation of a clear organizational chart to define roles and responsibilities.
- Reporting Systems: Introduction of regular reporting and review meetings to monitor progress and address issues promptly.
- Team Engagement: Conducted team-building activities and games to foster a collaborative work environment.
Monthly Review Meetings: Regular assessments to evaluate the effectiveness of implemented strategies and make necessary adjustments.
Results and Outcomes:
- 30% Increase in Business: Significant revenue growth, surpassing initial expectations.
- Improved Customer Retention: Enhanced patient satisfaction and loyalty through better service and follow-ups.
- Efficient Appointment Management: Streamlined scheduling process, reducing wait times and improving patient flow.
- Enhanced Work-Life Balance for the Director: The clinic owner now enjoys personal time, thanks to efficient delegation and management.
Future Plans:
The project with Shree Dental Clinic is ongoing, with plans for strategic collaborations to further enhance the clinic’s operations and growth. ENconsult is committed to providing continuous support and innovative solutions to ensure sustained success for Dr. Pallavi.
Conclusion:
This case study demonstrates how targeted business consulting can significantly improve operational efficiency and revenue for small businesses like Shree Dental Clinic. By focusing on staff training, process automation and strategic management, ENconsult helped the clinic achieve remarkable growth and set the stage for ongoing success.
Client Testimonial:
“Special thanks to Vaishnav sir and his team for their significant role as a mentor. ENconsult helped me to develop my firm’s vision and personal mission, resulting in a positive impact on my growth and work environment. They trained my staff on soft skills and communication skills, which is really appreciable as my staff understand and implement these on the floor, resulting in great teamwork and coordination. I would recommend ENconsult services to all for business development.” – Dr. Pallavi Rahane